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rLiving Day 15: World Peace (Purpose/Commonality)

Posted by Simon on May 14, 2010

“Social Networks are fundamentally connected to goodness, and what the world needs now is more connections.” Nicholas Christakis

“I believe that the more time we spend choosing to run the deep inner-peace circuitry of our right hemispheres, the more peace we’ll project into the world, and the more peaceful our world will be.” Jill Bolte Taylor

“When people of all different persuasions come together working side be side for a common goal, differences melt away and we learn amity and we learn to live together and to get to know one another. Karen Armstrong”

I have a contrarian side to me, and whenever I see hyberbole like this my snarky side switches on. Besides, I’m wikid tired right now so I’m not in my usual upbeat and bright-side mood.

Relational Proximity Dimension #5 is Purpose/Commonality: Our sense of connectedness and relationship is greater to the degree we have things in common or share a common purpose or identity. A good relationship has a direction to it, something that is common between the members that holds it together.

There’s rarely been a TED (www.ted.com) talk I didn’t enjoy and which didn’t fascinate me. It’s a great platform, wonderfully presented, and the technology, the discovery or the personal experience is invariably gripping and exciting. And what they’ve done to spread the ideas and concept is excellent. It has been accused and defended of elitism. Personally, I think it’s a fantastic way to make use of rich people’s money and to spread great ideas. If anything, however, the problem is that the speakers just can’t seem to help overstating their point. With an audience paying six grand a pop, just 20 minutes to pour out your life’s work, the spotlights … I can’t say I wouldn’t do the same.

But I also think they and their audience actually might believe their overstatement. Unfortunately the overstatement takes the talks from being mostly excellent, scientifically grounded and true-to-life to, well, amazingly utopian wishful thinking. (I speak as an idealist myself). Jill Bolte Taylor’s amazing description of watching her own brain have a stroke (truly, jaw-droppingly amazing) ends with an apparent choice between left brain individualism or right-brain universal life-force. My emotional & violent right brain freaks me out sometimes. And what part of the brain is the ‘we’ that’s doing the choosing anyway? Nicholas Christakis asserts that connections will solve the world’s problems. Connections like the Stazi had? Like the world banking system had?

And Karen Armstrong’s talk seemed grounded neither in anthropology nor anything like a robust theology. The ending actually I agree with (“get to know each other” would presumably comes first – I’m sure it wasn’t her best line, she looked exhausted). But the ‘common purpose’? It’s the “Compassion Charter” signed up to by 46,179 compassionate people so far. Sorry if you’re a fan but isn’t the problem uncompassionate people?? And I don’t want differences between me and others to go away, I want them transcended. I’m not saying we couldn’t do with more love, but not even the 10 commandments prevented human ingenuity for evil. A group of people simply agreeing to be more compassion isn’t, I’m desperately sad to say, going to solve our deepest problems. I totally commit to be being more compassionate. Then another day happens. As Solzenitsyn said, “the line separating good and evil passes not through states, nor between classes, nor between political parties either, but right through every human heart, and through all human hearts. This line shifts. Inside us, it oscillates with the years. Even within hearts overwhlemed by evil, one small bridgehead of good is retained; and even in the best of all hearts, there remains a small corner of evil.”

I love and appreciate the longing for peace and goodness and love in these people and in their statements. The confirmation of relational proximity found in these social science, neuroscience and and humanistic statements I wholeheartedly welcome. But, firstly, mere ‘relational proximity’, socially networked togetherness, isn’t the whole answer; it just points the finger more acutely on the problem. I’ve said (in the 30-day index) that the five dimensions of relational proximity are nothing without love and commitment, and that love and commitment can barely consist without them. That’s why relational proximity I think is so powerful, and so much more powerful than nebulous ‘social networks’. If used to examine our lives, I think it reveals the reality of our choices and our relationships. Secondly, the that these connections are FOR something is crucial. What is the common purpose? Christakis says in his video that our global human network is a super-organism, it has a life of its own. I think world peace and compassion are good goals, but I actually think they’re penultimate; they’re derivative of something bigger, something, perhaps someone, more creative and dynamic and Personal.

And that is way too much thinking for one night. See below for all three videos and let me know what you think?

Posted in first-follower, Purpose, RelationalProximity | Tagged: , , , , , , | 9 Comments »

rLiving Day 14: Meaning (Purpose/Commonality)

Posted by Simon on May 13, 2010

There’s a debate I’ve been wanting to have with anyone who’d be willing about whether ‘meaning’ is constructed or found/discovered.

I’ve always leaned towards ‘found’ because meaning necessarily means a story bigger than my own. If I construct it then I’m the author, but the author needs a story too. The other thing about self-constructed story or meaning is that it doesn’t fit with other people’s stories unless there’s a meta-narrative (uh oh, theology alert). And if it does fit then it’s not just my story, I have to discover how mine fits with others’ and all stories, which brings us back to what meaning means. Yet – and maybe I’ll contradict myself here – we do participate in its formation; meaning-for-us wouldn’t exist without us living, loving and creating as we do. But I think it’s derivative, like happiness. It comes out of the blue, when we’re seeking and doing something else.

That something else I want to say is ‘purpose’. And like meaning, it’s common purpose, something that involves me in other people’s lives.

Relational Proximity Dimension #5 is Purpose/Commonality: Our sense of connectedness and relationship is greater to the degree we have things in common or share a common purpose or identity. A good relationship has a direction to it, something that is common between the members that holds it together.

Despite my desire and advocacy for directness, the best relationships seem to consist in something external, something that compels us individually towards a third party, yet brings us together: a purpose or identity that somehow forms the relationship and makes it what it is. The absence of a third party, a common purpose – especially the absence of your conscious awareness of that common purpose – makes for a much harder relationship. It makes it hard to know what is worth fighting for, worth sacrificing for, worth dying for one another.

It happens on multiple levels and in a thousand ways: sports club, family, a project, a company, artistic performance, nationality, marriage, accident, a book … on and on. The thing that makes life and relationships so rich is the bazillion ways we find purposeful (even if frivolous) things to do with each other. Think of any relationship and I think you’ll find that its health, depth, significance, correlates with how strong your sense of common purpose is. It could be your work group, but if you’re closer one person than another, there’s likely something else that binds you, but it’s still something “else”.

And ultimately, maybe it’s someone else. I did give you a theology alert! In an ultimate sense, these smaller and greater spheres of meaning we experience and seek, do find themselves cohering in a big story. We want our lives to matter, to someone. Not just ‘matter’. So true meaning is derivative, it comes because of someone. And I contend, I think with many who have contended for thousands of years, that a personal God, who loves us, is the one in whom we will find ultimate meaning. We may not find it in this lifetime, but as a child can rest confidently in the knowledge of its mother’s love without knowing what everything means, so can we in God’s. There’s more to say about it – such as what keeps us from God and from each other – but it won’t surprise you to know that Scripture describes Jesus Christ as the mediator who paradoxically draws us closer than you could possibly imagine. So I’ll leave it here with the words of Dietrich Bonheoffer:

There is no way from one person to another. However loving and sympathetic we try to be, however sound our psychology, however frank and open our behaviour, we cannot penetrate the incognito of the other man, for there are no direct relationships, not even between soul and soul. Christ stands between us, and we can only get into touch with our neighbours through him. That is why intercession is the most promising way to reach our neighbours, and corporate prayer, offered in the name of Christ, the purest form of fellowship….

The same Mediator who makes us individuals is also the founder of a new fellowship. He stands in the center between my neighbour and myself. He divides, but he also unites. Thus although the direct way to our neighbour is barred, we now find the new and only real way to him–the way which passes through the Mediator. [Discipleship, 106-113]

Post-script: What led to this post was a prayer meeting at church tonight. Part of the prayer that I had to lead was “Prayer for the Nation” (i.e. the USA). I’m English, the guy who led it is Ghanaian-born, our church has people from 60 nations in it, our home is the USA for now; I have my family (siblings etc.) and family (wife, children); I’m involved in great projects at work; I live on my street here; I play guitar with a neighbor; I’m a Christian. In all these are layers and spheres of purpose and meaning. I’m clueless what they all mean, how they fit together. But in all the different ways these different purposes and commonalities explain my relationships very well.

Posted in first-follower, Purpose, RelationalProximity | Tagged: , , , , , , | 4 Comments »

rLiving Day 13: My CEO and his CEO (Power)

Posted by Simon on May 12, 2010

We had a visit from my boss’s boss’s boss’s boss’s boss, the top CEO, ‘Patrick’ today. He’s visited a number of times from his usual office in London. Every year he visits all 40 or so companies that the company owns to ‘meet the people’. I welcome his visits, and I appreciate his northern (England) charm, natural good humor and candor. He’s also been a good communicator over email through some tough times in the last couple of years. And most importantly he’s shown enormous trust in ‘Ethan’, our CEO.

Thankfully, Patrick holds a lot more power than I do. So do the other four people between me and him. And they’re welcome to it.

Relational Proximity Dimension #4 is Parity. The greater the asymmetry of power between me and someone else the greater the potential for difficult and strained relationships. This asymmetry can be real or perceived, and its affect on relationships can be more about the use and misuse of power than the mere existence of power disparity.

Power gets such a bad wrap these days. Power and control are spoken of as though they’re inherently evil. Except when it’s for us, our empowerment and autonomy. Then it’s absolutely glorious! We’re also a little hypocritical when we scream at regulators or companies or the rich for not doing stuff. “Doing stuff” presumes power to do.

Perhaps we just need a little more nuance in our talk of power. Power “for” maybe a way to talk about it. But even “power over” isn’t wholly wrong either. A voluntary, even if necessary, human organization of which I’m part has a purpose and a life bigger than my own, rightly or wrongly. So Ethan had the power – as much as I know he wished he didn’t have to exercise it – to eliminate a significant number of roles in the last 18 mths. There was no agreement by which anyone said, “I exercise my equal power to agree to lose my job!”. Ethan exercised power over us all because his power was “for” the organization as a whole. He also did it with grace and kindness because he had power “for” the individuals going and staying.

I’m not sure it’s possible, or even desirable, to avoid relations of power asymmetry. Knowing people like Ethan and Patrick are at the helm gives me great assurance and an ability just to get on with my job. Knowing my wife is wiser than me, that my daughter is weaker than me, that my friend is stronger than me and that my neighbor needs tech advice from me – these just create the web of rich interdependencies and trust that make good relationships what they are.

Clearly what needs to be avoided, among other things, is the misuse of power and equating power with value or status.

In my experience, Patrick, Ethan, and all the other bosses between me and them avoid those mistakes. The power they have “over” is exercised in such a way that feels genuinely “for”, me and for the organization. Within that, and the other constraints of working for a for-profit institution, I feel autonomous, empowered and of equal value with them all.

What experiences of healthy relationships within great power asymmetry do you have?

Posted in first-follower, Power, RelationalProximity | Tagged: , , , , , | 4 Comments »

rLiving Day 12: Oily Subcontractors (Purpose/Continuity)

Posted by Simon on May 12, 2010

For a moment there, it looked like IBM had planned to reduce its employee workforce by 75% by 2017, but that turned out to be false. It would have been a great factoid for today given that I also know that Accenture planned to add 50,000 employees this year (which is true, also because I heard from their CLO). The contrasting strategies of employee vs. subcontractor between these two massive consulting companies would have been a nice little talking point.

So I’ll have to settle for BP and ExxonMobil instead.

Furious fingers are pointing at BP for that hideous gloop infecting the Gulf of Mexico right now. One jabbing finger is at the fact that BP let go ALL of its experts and engineers and entrusted subcontractors. This, according to Tom Bower, author of Oil: Money, Politics and Power in the 21st Centrury (on Here and Now– on my local National Public Radio station, WBUR this lunchtime).

Under the leadership of John Brown, who took over as CEO in the 80’s, BP went from a money-losing company to No. 2 in the world. How? “More for less!”. As Bower put it, “let’s get 100% by paying 90%”; subcontracting caused profits to skyrocket.

Relational Proximity Dimension #2 is Continuity: A relationship is formed and strengthened by the amount, frequency and span of time we are together. It includes a sense of shared history, and an anticipation of the future.

Relational Proximity Dimension #5 is Purpose/Commonality: Our sense of connectedness and relationship is greater to the degree we have things in common or share a common purpose or identity. A good relationship has a direction to it, something that is common between the members that holds it together.

This story is ostensibly about trust, but I propose that trust comes, in part, from a sense of common purpose, a sense that the parties involved have a stake in something together. Trust also comes from an expectation of future partnership. Is there enough common purpose (beyond $$) with your subcontractors, and enough shared vision and stake in the future, to enable trust, accountability and a fruitful, creative relationship?

The two main subcontractors involved in this oil spill are Transocean (responsible for the rig and drilling) and Halliburton (the cement casing). The argument appears to be what BP knew or told Halliburton about drilling depth, which makes a difference to the type of concrete used. [Did you know they’re drilling 6 miles down?!]. The argument is also increasingly turning against regulators.

Who’s watching? Interestingly, both BP and Exxonmobil use these subcontractors. A difference is that ExxonMobil retain an army of experts and engineers to ‘second-guess’ (as Bower puts it) everything Transocean and Halliburton do. As I would interpret that; they double-, triple-check everything the subcontractors do, therefore maintaining their standards and maintaining accountability. BP, however, leave the subcontractors to it. In other words, they trust them. Or you could say, the subcontractors trusted BP for the right information. And what of the regulators? Who do they trust? Who do we trust?

Comparing subcontractor relationships I’m curious to know what the relationship is like between ExxonMobil’s engineers and the subcontractor engineers, and what kind of productivity and safety performance they achieve. People scream for regulators (while they also scream for infinite freedom for themselves), but potentially there’s a perfect relationship there, working fine without the need for underpaid, under-qualified (according to Bower) regulators. A comparison between BP’s subcontractor relationships and ExxonMobil’s would be illuminating, I think: shared ownership? shared risk? not just shared profit? Similarly with continuity: is there a future-vision? Not just asking if the contract will be renewed, but do they have a creative vision for the future together?

Anger at “BP” or “Regulators” is understandable even though they’re made of people (or, People, who surely are to be trusted!?). Anger against subcontractors in general is less understandable, unless you’re a cynic. But I think a relational proximity analysis between entities involved in the creative, productive work, would be reveal more hopeful path of trust AND accountability than just blame and more external regulation.

What do you think? No, really, go on. Tell me. Don’t be shy! 🙂

Posted in Continuity, first-follower, Purpose, RelationalProximity | Tagged: , , , , , , , , , | Leave a Comment »

rLiving Day 11: Neuroscience 1 (Directness)

Posted by Simon on May 10, 2010

It turns out, according to neuroscience research gathered together in David Rock’s popular book, Your Brain at Work, that our brains are wired for social connection.

No WAY!? I hear you thinking.

Sorry for the sarcasm. But just writing that first sentence made me realize how ‘duh!’ it is that the brain would be wired in such a way that matches how we experience life. Anyway, here’s a tidbit of the neuroscience (social cognitive neuroscience, to be precise) that appears to support “Directness”. And it’s all based on recent (since 1995) discoveries of “mirror neurons”.

Image: UCLA

Relational Proximity Dimension #1 is “Directness”. My relationship with someone is better and healthier the less mediated it is. It can be mediated by technology or other people: these reduce our ability to communicate fully. It can also be mediated, even when face to face, by dishonesty and fakeness: there’s a real me and a real you, any fronts we put up reduces directness.

It’s a pretty cool discovery actually (despite my ‘duh!’ comment). Mirror neurons, scattered throughout the brain, light up when they observe “intentional action”. That is, they won’t light up if they see random acts, but if they discern intent behind the action, the same neurons fire in their brains as though they themselves were doing it. (Effects of commercials on children, anyone?). The powerful limbic system that triggers a response to threats or rewards obviously kicks in once the intent has been discerned. Here’s the explanation from Christian Keysers, a leading mirror neuron research based in Holland:

What happens is that when we witness another’s facial expressions, we activate the same in our own motor cortex, but we also transmit this information to the insula, involved in our emotions. When I see your facial expression, I get the movement of your face, which drives the same motor response on my face, so a smile gets a smile. The motor resonance is also sent on to your own emotional centers, so you share the emotion of the person in front of you.” (p160)

Here are a couple of other quotes from the book that seem to support the idea that ‘directness’ is an important factor in building good relationships:

“The more social cures that are stripped out of communication, the greater the likelihood that the intent will be misread. “The more we can see each other, the better we can match emotional states”. (P160)

Collaboration with people you don’t know well is a threat for the brain. Perhaps, after millions of years living in small groups, the automatic response to strangers is “don’t trust them”. (p162)

An abundance of social cues makes people connect more richly, perhaps in challenging ways at times. For example, when there is an abundance of social cues, emotional information can travel swiftly between people in a type of contagion. p161

And now a few application thoughts/questions (some mine, some from the book):
1) Workplace learning. What learning performance is lost with online training? Do virtual worlds provide a close enough approximation to real-life that our brains might learn social behaviors from avatars? Is there an optimum amount of time a team needs to gather face to face to be most effective? (I’ve misplaced a piece of research MIT did on that, something to do with a ‘pulse’ (gathering, moving away to research, coming back again, pulse-like).

2) Management. Think that your attitude or stress-level has no effect on your workers? Their brains can’t help but be affected by you.

3) Communication. Precisely because we don’t want to discern another person’s reaction (and therefore trigger a reaction of our own), we resort to sending emails, or doing nothing, rather than face them.

4) Autism spectrum. It appears that mirror neurons show damage in people with autism. It also appears that therein lies a clue to a better response/treatment.

What would you add?

Posted in Directness, first-follower, RelationalProximity | Tagged: , , , | 2 Comments »

rLiving Day 9: Time (Directness)

Posted by Simon on May 8, 2010

Exactly. There doesn’t seem to be enough of it, does there. It’s also the ultimate disposable item. You use it once, and then it’s gone, and you have to use up some more. We spend a third of our lives asleep (if we’re lucky). And our time will come to an end at a completely unpredictable point. So we’d better choose wisely what to do with it.

Relational Proximity Dimension #1 is “Directness”. Our relationship with someone is better and healthier if we actually encounter one another face to face rather than our relationship be contingent upon something or someone else.

People I know: I have 231 friends on facebook. I follow 409 people on twitter (followed by 374). I work with about 100 people worldwide (plus another 100 in our extended Resource Network). I think I have almost 500 people in my email list, but it must be more than that. My church, of which I’m an elder – one of 12, basically like an elected leader on a board of trustees, except it’s a church! – has almost 2,000 regular people (the irregular ones are banned! 🙂 ). I don’t know how to count people I knowI have six sisters, six brothers-in-law, and 14 nephews and nieces (none of whom live in the US). I used to know by name over 100 homeless men and women in London. I was in a church there for several hundred too. I don’t even know how to count my circle of friends back in London and now in Boston.

Time: Today I spent about 2 hrs 45 minutes “on my own”. I spent an hour praying this morning, and another hour doing some work. Then I spent about 45 minutes in the car on my own, shopping and going to and from helping someone move house. The rest, about 12 hrs, I spent with people; my wife and girls, with the girls swimming, with some friends helping them move house, and a little with the neighbors (“Adrienne” & “Keith” and their children) when they popped over. So that was one day of my life with, say, 8 of my family and friends. I’m sorry about the other two and half thousand people.

My gut tells me that spending more time with fewer people is a good idea. And probably best also to spend it with people I can actually see and touch. Let’s say we want to deepen our relationships with a few people, say, ten. If it’s true that encounter relationships are stronger, healthier, more satisfying, then we probably need to make some sacrifices of other relationships in terms of time spent. That’s because to spend time with some, especially face to face, you’re necessarily not spending it with others. There’s a choice to be made. And if you’re going to keep meeting regularly (continuity), do a bunch of different things together so you get to know the full dimensions of each other (multiplexity), then that’s gonna eat up a whole bunch of time and it’s most likely going to need you to be in the same physical space.

My main point is about time, obviously. I think we’d do well to make better decisions about spending more time, face to face, with fewer people. But it’s obviously not that straightforward because most of us have dear friends we can’t see face to face often. And we want to deepen those. I want to and need to spend more time on the phone or skype or email with my family and friends across the pond and around the world. But the main point of all this is about relationships, and relational health. And I think we think we can just keeping adding people to our lives without detriment to present relationships. But a lot of us are lonely with lots of friends.

How does the way you spend your time correlate with the quality of your relationships?

Posted in Directness, first-follower, RelationalProximity | Tagged: , , , , , | Leave a Comment »

rLiving Day 8: UK/US ‘Special Relationship’ (Continuity/Multiplexity)

Posted by Simon on May 7, 2010

You’d never know it – if you live in the US – but there was a general election in the UK yesterday, that resulted in a hung parliament. The last election was four years ago and the last hung parliament was in 1974. There was very little US media coverage of the election, so most Americans probably have little idea about it.


Image: screenscrape using Jing from news.bbc.co.uk

The US election, which seems to go on for four years even though it’s only held every four years, is covered by the British media head to foot.

Relational Proximity Dimension #3 is Multiplexity: a relation between two countries is better and healthier if they interact in two or three different contexts rather than just one. This is, essentially, about knowledge of the Other.

Relational Proximity Dimension #2 is Continuity: our relationship is formed and strengthened by the amount, frequency and span of time we are together. It includes a sense of shared history, and an anticipation of the future.

With respect to ‘knowledge’; the media is one way the US and UK ‘interact’, get to know each other as nations. So you can see from the example of election coverage that there’s a huge imbalance, not to mention deficit and distortion, of information and understanding between the two countries. Unless an American and Brit meet, or travel to one another’s country, the media is the only way the countries will build an understanding of each other as a people. The news media (let’s be specific here) is just one ‘context’. We need more (type, quantity & quality) if we’re going to have a better relationship.

With respect to continuity; a relationship anticipates a future, and a shared future (Dimension #5, Purpose). A relationship cannot rest solely on its past, shared history. It has a timeline but that timeline has to extend forward if it’s to be considered a relationship. The election coverage doesn’t reveal this, but I don’t get any sense of forward thinking between the countries.

Little knowledge, and little future planning. Doesn’t sound very special to me.

Posted in Continuity, first-follower, Multiplexity, RelationalProximity | Tagged: , , , , , , , , , , | Leave a Comment »

rLiving Day 7: Connectivism & Education (the Relational Imperative)

Posted by Simon on May 7, 2010

In a world of rapid change, astounding technological advancement and exponential information growth, how do we educate our children to be better citizens, better members of society?

This is a question that drives George Siemens, with whom I spoke today in the context of Forum Corp’s Principles of Workplace Learning (which I’ll likely blog about some time). With Stephen Downes, Siemens has spent several years exploring the context and characteristics of knowledge and learning. That exploration has resulted in a learning theory they call connectivism.

The premise of Relational Proximity: The foundation of human flourishing is relationship. Ultimately, the foundation is love, but love is predicated on relationship. We flourish to the degree we are connected or rather, proximate.

Essentially – as well as I can articulate a fairly sophisticated and still developing theory – connectivism moves the focus of learning from a linear, structured, controlled method rooted in an industrial age, to a distributed mode of learning rooted in networks; more specifically, rooted in the connections between the nodes in a network. That’s how the brain works, and it’s now how, thanks to technology, the world’s body of knowledge is stored, built and accessed. But it’s not just about knowledge. And it’s not just about a post-modern fragmentation of knowledge without a coherent narrative or framework. In his book, Knowing Knowledge (2006, also available on pdf), Siemens says:

We exist in dimensions beyond pure cognition. We are shaped by social interactions. We are influenced by our emotions, our motivations. We require transformative (spiritual) knowledge for novel recombinations (to rethink and recast information).
We want to belong. We want to be a part of the many, but only if we are ourselves. We do not want to fade and cease to exist as we meld with the crowd. Our tools are about individualization and personalization, but we individualize so we are a (unique) part of the crowd.

He recognizes that the new media revolution is causing fragmentation, but believes that it is possible to “create a centralized outcome from a de-centralized process”. In the video below, Siemens explains (at around 10 mins) that whether it’s dealing with H1N1, or pulling together information that will identify terror suspects before they maim and murder, “we need to distribute our cognition and connect it in such a manner that allows us to address and meet the needs of the individual problems or challenges that we face.” And with respect to education in general he says that with technology, “we can understand how my interaction with you [can result] in conceptual advances on my part”. His talk is about changing education with a view not just to produce people ready for corporations (that are still highly structured and largely ill-equipped to respond to the rapid changes taking place) but to produce “better citizens, better members of society”.

Connectivism has its critics, and I have many questions of my own. It’s not a comprehensive theory – “Better citizens, better members of society” require much more than better ways of finding knowledge – but as change in the way we educate children, it holds a lot of relational promise!

Posted in first-follower, RelationalProximity | Tagged: , , , , , | 2 Comments »

rLiving Day 4: Corporate Trust (Power)

Posted by Simon on May 3, 2010

This tweet just caught my eye, and had me wondering about the relational basis of trust:

The article by Stephen J. Gill, Ph.D includes this quote from Nick Sarillo, the owner of Nick’s Pizza and Pub, describing how performance and employee turnover was wrecked for a time because of a lack of trust:

Managers trained in command and control think it’s their responsibility to tell people what to do,” Sarillo says. “They like having that power. It gives them their sense of self-worth. But when you manage that way, people see it, and they start waiting for you to tell them what to do. You wind up with too much on your plate, and things fall through the cracks. It’s not efficient or effective. We want all the team members to feel responsible for the company’s success.”

Relational Proximity Dimension #4 is “Parity”. The greater the asymmetry of power between me and someone else the greater the potential for difficult and strained relationships. This asymmetry can be real or perceived, and its affect on relationships can be more about the use and misuse of power than the mere existence of power disparity.

The reality is that Sarillo and all his managers have power. There’s nothing inherently wrong with that. It’s what makes them managers, empowered to carry out their responsibilities and make decisions. Arguably, it’s their proper exercise of power that enables others to trust them and so get on with their own responsibilities. And command-and-control is not always in opposition to trust. The armed forces rely on it (not absolutely and not in all circumstances, however).

But a pizza company? The misuse of power and/or the identification of power with status – as in the quote above – resulted in gross mistrust. So in thinking about your relationships with others, to what extent does real or perceived power asymmetry make the relationship harder and erode trust? What can someone with power (whether it seniority, physical, monetary etc.) do to build trust without necessarily giving up that power? I’m 6’2″ and my daughter is 3’4″. How do I exercise my power in such a way that produces a flourishing relationship?

Notes:
1) Almost all the dimensions of Relational Proximity are important for trust. I’ll likely touch on other elements in future posts.
2) Neuroscience research is telling us more and more about ‘status’ and I’ll likely blog a lot more about that in the future. In fact, David Rock’s SCARF model reveals a lot of interesting neuroscience that I think confirms the Relational Proximity model.
3) Just a reminder: the Relational Proximity model is not mine, and I’ll say more about its origin and application after the 30 days.
4) For why I’m blogging all this, see the video on www.thirtydayproject.org and what the 30-day rLiving thing is about.

Posted in first-follower, Power, RelationalProximity | Tagged: | Leave a Comment »

rLiving Day 3: Knowing the poor (Directness)

Posted by Simon on May 2, 2010

With a few friends, I’ve run a Sunday class at church for the last 18 months called the Scandal of the Evangelical Mind. We administer it but as far as possible we have the participants be the teachers (more like discussion facilitators with a simple handout as the basis of discussion) from their expertise or interest, to help us all think through the issues in the light of Scripture and then, hopefully, change how we live. But at least change how we think. So far we’ve touched on: Inequality ($$); Disabilities; Music; Myth of a Christian Nation; Giving and Generosity; Relationships and Social Capital; Suffering and Joy; Food; Healthcare (twice); Science and Faith; Inerrancy; Hermeneutics; Education (the “reading wars”), and today we started a series on “poverty”.

“It’s a lot easier to talk about poverty than to talk with someone who is poor.” (Mother Theresa)

“The great tragedy of the church is not that rich Christians do not care about the poor but that rich Christians do not know the poor.” (Shane Claiborne)

Relational Proximity Dimension #1 is “Directness”. My relationship with someone is better and healthier the less mediated it is. It can be mediated by technology or other people: these reduce our ability to communicate fully. It can also be mediated, even when face to face, by dishonesty and fakeness: there’s a real me and a real you, any fronts we put up reduces directness.

Our first question was whether anyone had experienced poverty personally, or had encountered ‘it’ anywhere. Among us was a man who’d been homeless for 11 years but apparently by choice. Several of us had encountered poverty in various places such as London (the homeless), inner-city Boston, El Salvador (people living on a garbage dump), Mexico (solvent-addicted street kids), and Paraguay (financially poor but with land, food, water and shelter and no sense of being poor themselves). Then in small groups we discussed causes.

What was immediately obvious was that ‘poor’ has relative and absolute meanings and that the experience of the poor varies enormously. This is why we need to know them, so that we can love them for who they are, as individuals and families. We also need to know them so that we actually do something.

If our (individual) relationship with the poor is mediated, it’s almost inevitable that we’ll fixate on ourselves (with guilt about our riches), we’ll be ignorant about the poor (romanticize them, pity them, judge them), and in the end we’ll do nothing except perhaps pay our indulgence through charity to salve our conscience. Directness – encounter relationships with actually people who are poor – seems to hold so much more promise in creating other-centeredness, compassion and respect, and appropriate action that empowers and liberates.

If you’d like to join the discussion next Sunday in downtown Boston, let me know.

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